Shipping policy
OVERVIEW
Industrial Retailer ships eligible orders placed through our website. This policy explains order processing, shipping, delivery estimates, restrictions, and related responsibilities.
SHIPPING DESTINATIONS
Standard website shipping is generally available within the contiguous United States.
We do not currently offer standard website shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations unless an available shipping option is specifically displayed and accepted during checkout.
ORDER PROCESSING AND SHIPMENT TIME
Most orders ship within 2–4 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding major U.S. holidays. Orders placed on weekends or holidays begin processing on the next business day.
Some products may be temporarily backordered, require supplier confirmation, ship from a specialized warehouse, or require additional handling time. If a material delay becomes known, Industrial Retailer will make reasonable efforts to provide an update using the contact information submitted with the order.
Order verification, payment review, address confirmation, high order volume, and product availability may extend processing time.
SHIPPING METHODS AND CARRIERS
Industrial Retailer uses standard ground and parcel services through carriers such as UPS, FedEx, USPS, and other qualified logistics providers.
Carrier selection depends on product size, weight, destination, warehouse location, service availability, and fulfillment requirements. Industrial Retailer does not guarantee the use of a specific carrier or service level unless expressly confirmed in writing.
SHIPPING COSTS
Standard shipping is free on eligible orders delivered within the contiguous United States unless a shipping charge is stated on the product page or displayed during checkout.
Oversized, freight, expedited, restricted, remote-area, or special-handling shipments may require additional charges. Any required charge collected through the website will be displayed before checkout is completed. If an additional charge is discovered after purchase, the customer will be contacted before the order proceeds.
ESTIMATED DELIVERY TIME
After shipment, most standard orders are delivered within 3–9 business days.
Delivery times are estimates, not guarantees. Delays may result from:
• Carrier congestion
• Weather or natural disasters
• Holidays
• Labor disruptions
• Incorrect or incomplete addresses
• Remote delivery locations
• Freight appointments
• Security or access restrictions
• Circumstances outside Industrial Retailer’s reasonable control
A guaranteed delivery date applies only when expressly stated and confirmed in writing.
TRACKING INFORMATION
Tracking information is normally sent to the email address provided at checkout after the carrier accepts or scans the shipment.
Tracking may require 24–48 hours to begin showing movement. A tracking number being created does not necessarily mean the carrier has completed its first physical scan.
MULTIPLE SHIPMENTS
Products in the same order may ship separately from different warehouses or fulfillment locations. Separate tracking numbers may be provided, and packages may arrive on different dates.
THIRD-PARTY FULFILLMENT
Industrial Retailer may use manufacturers, distributors, independent warehouses, marketplaces, logistics providers, and other fulfillment sources to store, package, or ship products.
Packages may therefore contain third-party branding, warehouse labels, packing slips, inventory stickers, invoices, gift receipts, or other documents produced by the fulfillment source.
Industrial Retailer remains the customer’s point of contact for the order. Do not return merchandise directly to a shipping origin, supplier, manufacturer, marketplace, or warehouse unless Industrial Retailer provides that return address in writing.
SHIPPING RESTRICTIONS
Some items may have restrictions based on:
• Size or weight
• Hazardous-material classifications
• Destination
• Carrier requirements
• Manufacturer or supplier limitations
• Freight-delivery accessibility
• Address type
Some carriers cannot deliver certain products to P.O. boxes. A physical street address may be required.
ADDRESS ACCURACY
Customers are responsible for providing a complete and deliverable shipping address.
Industrial Retailer is not responsible for delays, failed delivery attempts, address-correction fees, forwarding charges, return charges, or losses caused by incorrect or incomplete information provided by the customer.
Contact Industrial Retailer immediately if an address correction is needed. Address changes are not guaranteed after an order enters processing or fulfillment.
REFUSED OR UNDELIVERABLE SHIPMENTS
Refusing delivery, failing to collect a package, providing an incorrect address, or allowing a shipment to be returned as undeliverable does not automatically cancel the order or guarantee a full refund.
If a non-defective shipment is returned, reasonable outbound shipping charges, return charges, address-correction fees, carrier fees, and other related costs may be deducted from an approved refund to the extent permitted by law.
LOST, DAMAGED, OR DELAYED SHIPMENTS
If tracking indicates a package is lost, materially delayed, or damaged in transit, contact Industrial Retailer promptly through the Contact Us page.
Customers should retain the item, packaging, shipping label, and all contents while a carrier or damage claim is reviewed. Photos may be required.
CONTACT INFORMATION
For shipping or order assistance, use the Industrial Retailer Contact Us page or call:
573-505-2894