Warranty Policy

Industrial Retailer stands behind the products we sell. Unless otherwise stated on the product page, most products include a 1-Year Limited Warranty. Some products may include longer or shorter coverage depending on the manufacturer, product type, supplier terms, or specific listing. Any product-specific warranty period stated on the product page will control over this general policy.

WARRANTY COVERAGE

If a product purchased from Industrial Retailer is found to be defective because of a manufacturing defect in materials or workmanship during the applicable warranty period, Industrial Retailer will, at its discretion and subject to the terms below, repair the product, replace it with the same product, or replace it with a comparable product of similar value and function.

For approved warranty claims within the contiguous United States, Industrial Retailer will generally provide a prepaid return label or otherwise cover approved warranty-related shipping costs. Shipping charges incurred without prior written approval are not reimbursable.

WARRANTY REPLACEMENT OPTIONS

Option 1: Standard Warranty Exchange

The customer returns the claimed defective item for inspection. After the item is received and evaluated, Industrial Retailer will process the claim and provide an approved remedy.

• Most warranty returns are inspected within 72 business hours after receipt.
• Approved replacement orders generally ship within 2 business days after inspection.
• Processing times may be extended when additional testing, manufacturer review, replacement sourcing, or documentation is required.

Option 2: Advanced Replacement

When available and approved, a customer may request an advanced replacement.

• A temporary, fully refundable deposit may be required before the replacement is shipped.
• Industrial Retailer will send the replacement before receiving the original item.
• Return instructions and, when approved, a prepaid return label will be provided.
• The original item must be returned by the deadline stated in the written authorization.
• After the original item is received and inspected, the deposit will be refunded if the claim meets the warranty requirements.
• Most approved deposit refunds are processed within 2 business days after inspection. Financial institutions may require an additional 2–7 business days to display the credit.

Advanced replacement is not available for every product or claim and may be denied based on product availability, claim circumstances, order history, product value, or other risk considerations.

HOW TO SUBMIT A WARRANTY CLAIM

To begin a warranty claim, submit a request through the Industrial Retailer Contact Us page. You may also call (314) 403-0109 for assistance.

Please provide:

• Order number
• Product name and part number
• Description of the issue
• Whether the product was installed, connected, programmed, tested, or used
• Equipment make, model, year, engine model, and serial number, when applicable
• Photos or videos showing the product, packaging, labels, connectors, mounting points, and reported issue
• Any available technician findings, fault codes, test results, voltage readings, or diagnostic information

A support representative will normally respond within 1 business day. Submission of a claim does not automatically guarantee approval, replacement, refund, or prepaid return shipping.

Customers must retain the product and all packaging while the claim is reviewed. Do not discard, modify, repair, disassemble, or return the product until written instructions are provided.

WARRANTY EXCLUSIONS

This limited warranty covers the eligible product only. It does not cover:

• Labor charges
• Installation or removal costs
• Diagnostic fees
• Equipment downtime
• Business interruption
• Rental equipment costs
• Lost profits or lost revenue
• Damage to other equipment or property
• Shipping charges not approved in advance by Industrial Retailer
• Damage caused by misuse, abuse, neglect, accidents, contamination, or improper maintenance
• Damage caused by improper installation, incorrect wiring, improper grounding, voltage irregularities, electrical shorts, incompatible components, or incorrect application
• Damage caused by incorrect diagnosis of the equipment problem
• Products that have been altered, modified, rebuilt, repaired, programmed, disassembled, or tampered with by an unauthorized party
• Normal wear and tear
• Consumable items that have reached the end of their normal service life
• Cosmetic damage that does not affect product function
• Corrosion, water intrusion, impact damage, heat damage, or chemical exposure not caused by a manufacturing defect
• Failure caused by use outside the product’s stated specifications or intended application

A replacement part failing to correct the equipment’s original problem does not, by itself, establish that the replacement part is defective.

This warranty applies only to the original purchaser and is non-transferable.

WARRANTY CLAIM REQUIREMENTS

Industrial Retailer may require proof of purchase, including the original order confirmation or invoice.

Industrial Retailer reserves the right to inspect, document, test, and evaluate all returned products before approving a claim.

If a warranty claim is approved, Industrial Retailer may, at its discretion:

• Repair the product;
• Replace the product with the same item;
• Replace the product with a comparable item of similar value and function; or
• Provide another remedy required by applicable law.

If inspection shows that the product functions correctly, is incompatible because of customer selection, was damaged through installation or use, or did not correct an unrelated equipment problem, the claim may be denied.

SPECIAL WARRANTY AGREEMENTS

Alternative warranty terms may be agreed upon before purchase. When documented in writing on the original invoice, quotation, product page, or order record, those written terms will supersede conflicting provisions of this general policy.

LIMITATION OF IMPLIED WARRANTIES

To the extent permitted by applicable law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable written limited-warranty period.

Some states or jurisdictions do not allow limitations on the duration of implied warranties, so this limitation may not apply to every customer. Nothing in this policy limits any non-waivable rights available under applicable law.

No employee, representative, supplier, dealer, or third party may modify or extend this warranty unless the modification is confirmed in writing by Industrial Retailer.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Industrial Retailer will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the purchase, installation, removal, use, inability to use, or failure of a product.

This includes, without limitation:

• Lost profits or revenue
• Business interruption
• Loss of use
• Equipment downtime
• Labor charges
• Installation or removal expenses
• Diagnostic costs
• Rental equipment costs
• Damage to other property

The remedies described in this policy are the customer’s exclusive warranty remedies to the fullest extent permitted by applicable law.